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Frequently Asked Questions

We offer two types of night guards: Soft and hard/soft. Both types of night guards are included in every plan you can purchase. The hard/soft night guard is hard on the outside and soft on the inside.

What are the symptoms of teeth grinding?

• Wake up with headaches
• Dull headache starting in the temples 
• Flattened, fractured, chipped, or loose teeth
• Increased tooth pain or sensitivity
• Tired or tight jaw muscles, or a locked jaw that won’t open or close completely 
• Jaw, neck, or face pain or soreness 
• Damage from chewing on the inside of your cheek
• Sleep disruption due to grinding
• Clenching
• Teeth grinding while asleep

What’s the difference between a cheeky night guard and an over-the-counter night guard?

Cheeky offers two types of night guards that are completely custom to the mouth: Soft and hard on the outside soft on the inside night guards. An over-the-counter night guard is mass produced thermoplastic material that is one size fits all. Teeth grinders boil in hot water to soften it and bite into it to try to form it to their teeth.

How thick is the cheeky night guard?

We generally create thicker appliances for our heavier teeth grinders and thinner appliances for our lighter teeth grinders. However, we customize our night guards completely to our teeth grinding subscribers’ preferences. So, basically however you prefer your night guard thickness to be is how thick it will be. The price will stay the same regardless of thickness. We don't punish teeth grinders for grinding their teeth.

Is a cheeky night guard any different than the one my dentist would make for me?

The cheeky night guard is custom to your mouth, just like the one your dentist would make for you. However, your dentist is diagnosing you as a patient through in person chair time. We are not diagnosing you. We are simply giving you an inexpensive custom night guard as an alternative to the over the counter options on the market.

Why do I need a new night guard every three months?

If you have any experience with night guards, you know how unclean a night guard can become over time. Your night guard collects bacteria during and after every use, putting you at risk of illness or bad breath. Teeth grinders deserve a clean night guard every three months; that is why we made custom night guards inexpensive enough to give it to them.

How do I unsubscribe from my acccount?

To unsubscribe please sign into to your customer account page. Once there, head to the subscriptions tab, and choose the plan you would like to cancel. Once your plan is selected, scroll to the bottom of the page where you will find the "unsubscribe" option. Simply click on the "unsubscribe" option and your subscription will be cancelled immediately.

How can I skip my next shipment?

To skip your next shipment, sign into your account and go to the manage subscriptions tab and click on the product you are looking to manage. Once you have the correct product selected ,you should see a "skip this shipment" option right above the "unsubscribe option.

Is there an unsubscribing fee?

Here at cheeky, we believe in our product! We do not believe in holding our subscribers hostage. You can unsubscribe at any time and there is no fee.

How do I clean my night guard?

We recommend cleaning your night guard with a toothbrush thoroughly every night before putting it in your mouth. Remember, a fresh one is never more than three months away. However, we have not found a universally agreed upon way to do it just yet. Hence, the quarterly custom night guard service.

What is your return policy?

We have a 100% money back guarantee. However, in order for a refund to be processed we require your night guard be shipped back to our facility. That way, we know that we are not giving out free night guards. To request a return, please scroll down to our footer and click on "returns and exchanges."

If I start with one can I subscribe later?

Yes! We can move you to any plan at any time. We have your impressions on file so we will not need you to take new impressions.

What happens if my night guard doesn't fit properly?

This is a very rare occurrence. However, if the night guard does not fit properly, email us. We will get you a new impression kit and print you a new guard—free of charge.

When does cheeky ship me my night guard, and when does my credit card get billed?

We will ship your night guard within 7-14 business days of receiving your impressions. Although, please be aware there are some times when we have slightly longer delays. Our team works extremely hard to ship out every guard as quickly as possible!

What happens If I send back a bad impression?

No worries! We will send you a second impression kit free of charge. If the second one doesn't work, we will send you a third one for free also! (We will send you as many kits as you need until you get it right--for free).

Can I purchase just one night guard?

Yes! You can do that on our pricing page. We offer a one time Purchase for $129. The impression kit is included as well.

Does cheeky accept FSA/HSA/insurance?

Yes we do!

How long is the usual process?

Your impression kit will arrive at your door within 7 business days of placing your order. Once your impressions arrive back at our facility your night guard should ship out within 7-14 business days. Although, we have seen certain times where are delayed further than 14 business days. We truly appreciate your patience as our team works to ship every night guard out as quickly as possible!

I have a permanent retainer. Will cheeky still work for me?

Yes! We’ll capture that in your impressions and represent it in your night guard.

How do I choose between a soft or hard night guard?

That is really based on your comfort and preference. We capture both in every impression kit so you have the choice. We can always switch based on your feedback. Although, many times people who grind more than they clench prefer a soft guard, while clenchers prefer a hard guard. Our hard guard acts as a retainer keeping your teeth from shifting. The soft guard does not act as a retainer.

What material are cheeky night guards made from?

Our soft night guards are made of soft thermoplastic. Our hard night guards are made of hard acrylic.

What is in a cheeky impression kit?

Two sets of impression putty

Two upper trays

Two lower trays

Impression instructions

Return Mailer

What is your return policy?

We offer a full money back guarantee! If you would like a refund you'll need to ship back your night guard or impression kit using our return program.

How do I use the Cheeky Whitening Kit?

Step 1: Brush Your teeth; Make sure your teeth are as clean as possible before proceeding to the next step

Step 2: Apply Whitening Serum: Use the brush tip applicator to apply the whitening serum to your teeth. It helps to imagine you are painting a fence.

Step 3: Plug and whiten; Plug the mouthpiece into your phone. Place the mouthpiece and begin the whitening session. Keep the Mouthpiece in for 10-30 minutes. 

Step 4: Remove and Rinse:When Finished with the whitening session, use warm water to rinse both your mouth and the mouthpiece. 

How do I apply the whitening Serum?

Imagine yourself painting a fence. Get enough whitening serum on the brush head to apply it throughout your upper and lower arch.

How do I twist the whitening wand?

The bottom of the wand is where you’ll need to twist. Twist the bottom of the wand in a clockwise motion. The serum will release from the top.

How much serum should I use?

You’ll only need to apply a few strokes to the top and bottom of your teeth. You won’t need to use too much!

Does this work on coffee and wine stains?

Yes it does! Although, non coffee and wine drinkers may see better results than habitual coffee and wine drinkers.

Does Cheeky whitening cause sensitive teeth?

You may experience slight sensitivity in your teeth after a whitening session. However, it should not persist for more than 30 minutes after the session.

Can I whiten my teeth even if I had some dental work done?

The whitening treatment will work even if you have had dental work done. However, the shade your teeth will return to will be the shade of whatever the dental work that was done looks like.

What is the risk of the light used for whitening causing cancer in your mouth?

There is no risk whatsoever of any harm being caused to your mouth. There are no side effects.

How long should I use My Cheeky whitening kit and for how long?

Use your Cheeky whitening kit for 10-30 minutes per day for 21-30 days straight. If you are feeling extra sensitivity, take a break for 1-3 days, and continue. 

Should I wait to eat or drink after a whitening session?

Yes. Please wait a minimum of 30 minutes before eating or drinking after a whitening session.

What should I do if I get whitening serum on my gums or lips?

Please wipe the serum off of your gum or lips immediately before starting the whitening treatment.

Can Children Use our whitening kit/?

The whitening kit is for adults ages 18 and up.

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